Top Videos

The marking criteria requires 4 key aspects:

  • Demonstrates extensive understanding of consumer law 
  • Makes an informed judgement (using criteria for effectiveness question)
  • Integrates relevant examples such as legislation, cases, media, international instruments and documents 
  • Presents a sustained, logical and cohesive response to the question using relevant legal terminology and concepts

Understanding key concepts

Chapter 10 Consumers – TOP QUALITY

Literacy demands - Making a judgement

Wordpower – The language of judgement/evaluation

Top Websites

Accessing legislation
AustLII


Accessing cases
Australian Competition & Consumer Commission

NSW Fair Trading safeguards the rights of all consumers and advises business and traders on fair and ethical practice. Find information on topics including consumer guarantees, warranties and refunds, buying goods, scams, and contracts.
NSW Civil and Administrative Tribunal

Top quality information tools

Accessing media articles

Use Publication Search to open articles from the Sydney Morning Herald. Then use Search Within Publication to look for articles related to consumers.


A non profit organisation that researches campaigns on behalf of consumers and publishes them in CHOICE magazine. Enter the login details on this page for full access.

This story reveals how those customers who believed they were wronged took on both the bank and the corporate regulator, ASIC, and won

Volkswagen’s ruthless drive to be world number one, hid a dirty secret – diesel engines that couldn’t deliver on high performance and still meet environmental standards. Michael Usher goes inside the Volkswagen lie, and meets the small band of engineering students who’ve brought a giant to its knees